Faq
FAQs
Got questions? We've got answers to the most common queries about Yours Truly Support Services. We're here to provide clarity and confidence as you explore the support options available to you.
Whether you're a future resident, a caring family member, or just curious about our approach, find the insights you need right here.
How do I start receiving support from Yours Truly Support Services?
Starting your journey with us is straightforward. Just get in touch via our contact form or call us on 1300 009 010 to set up an initial chat. We'll talk about what you need, your goals, and how we can help. We're here to make every step as smooth as possible, ensuring a service that's tailored just for you.
Can Yours Truly Support Services assist me with navigating the NDIS?
Yes, we can. We're here to help demystify the NDIS for you. Our team offers comprehensive support in understanding the NDIS framework and navigating the application process. We'll walk you through each step, from initial application to understanding how to use your plan effectively. Our goal is to put you in touch with the right people and resources to make the most of the NDIS benefits available to you.
Can I choose my own support worker?
What makes Yours Truly Support Services different from other service providers?
What areas do you service?
We're proud to serve the greater Melbourne metro area, focusing on local, community-based support. If you're not sure whether you're in our service area, just give us a call, and we'll let you know.
How are your services priced?
Our services are priced in accordance with the NDIS pricing arrangements and price limits. We ensure transparency in our pricing and will provide you with a detailed breakdown during the service agreement process.
What are your payment terms?
Payment terms will be outlined in your service agreement. Depending on your plan management type, invoices may be sent directly to the NDIA, your plan manager, or to you if you are self-managing.
What is a service agreement?
A service agreement is a contact between you and us that outlines the services we will provide, the costs and the terms and conditions. It ensures both parties have a clear understanding of the expectations and responsibilities.
Can I modify or terminate the service agreement?
Yes. We understand that circumstances can change. You can request modifications to your service agreement at any time. Termination terms will be specified in the service agreement typically requiring a notice period.
What steps does Yours Truly Support Services take to ensure client safety and well-being?
Your safety and well-being are our utmost concerns. We adhere to strict safety standards, conduct regular risk assessments, and ensure our team is trained in emergency preparedness and respectful care. We're committed to creating a safe and positive experience for everyone.
What should I do if I have a complaint?
We value your feedback. If something isn’t right, please talk to us- we aim to resolve issues quickly and respectfully. If you are not satisfied, you can also contact your plan manager or the NDIS quality and safeguards commission for advice.